Understanding the Dashboard

Dashboard Overview

The dashboard is your command center. Here's what each section does:

Analytics Panel

View real-time metrics including:

• Active users
• Response times
• Ticket resolution rates
• Customer satisfaction scores

Navigation Sidebar

Access all features from the sidebar:

• Articles — Manage your knowledge base
• Tickets — Handle support requests
• Conversations — View chat history
• Settings — Configure your workspace

Customization

You can customize your dashboard layout by dragging and dropping widgets. Click the gear icon to add or remove panels.